Sales Conditions

The general sales conditions are intended first, to inform any potential consumer on the terms and conditions under which the seller makes the sale and delivery of products ordered, and secondly, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without limitation or qualification, to all sales by the company Oenocom and products offered on its website. Accordingly, for any person to order a product offered for sale on the website of the company Oenocom, fully accept these general sales conditions which the Buyer acknowledges having read before any order. Buyer prior to his order, states having full legal capacity, enabling him or her to engage under these terms and conditions. The company Oenocom reserves the right to modify at any time these terms and sales conditions.

4. Contracts, Prices, Orders
4.1. Prices The online product selling prices on the website Oenocom, in Euros, are those in effect at the time of recording of the order by the Buyer. They do not include shipping costs, charged in addition to the price of products purchased according to the amount of the order. Shipping charges are shown before the registration of the order by the buyer. Prices include value added tax (VAT) applicable on the date of the order and any change in the VAT rate will be reflected in the price of products sold by Oenocom within its website. The product selling prices may be modified at any time by Oenocom. This change will be reported to the Buyer before any order.
4.2. Customs duties Any order placed on the Oenocom Site and delivered outside of France may be subject to taxes and customs duties which are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are your responsibility and your responsibility. We are not held to check and to inform you of customs duties and taxes. To know them, We advise You to consult the appropriate authorities in your country.
4.3. Product characteristics Pursuant to Article L 111-1 of the Consumer Code, the Purchaser may, prior to his order, take note on the site Oenocom, the essential characteristics of the product they wish to order. The Buyer selects one or several products among the different categories available on the website of Oenocom. The offers presented by Oenocom are valid while stocks last. For products not stocked in its warehouses, the offers presented by Oenocom are valid subject to availability from suppliers. Oenocom reserves the right to change the product mix according to particular constraints related to its suppliers. The photographs, graphics and descriptions of products offered for sale are only indicative and not binding on the seller. Should a supplier modify a product, the graphic representation of it does not engage the responsibility of the seller or even affect the validity of the sale.
4.4. Order Any order implies acceptance without limitation or qualification these terms and conditions. From the moment the buyer has registered his order, he is deemed to have accepted knowingly and unreservedly these general conditions of sale, prices, volumes and quantities of products offered for sale ordered. The purchaser can order online or by phone. The Buyer’s order must be confirmed by Oenocom by email. Oenocom reserves the right to cancel any order if it does not comply. Oenocom recommends the buyer to keep this information on paper or computer document.
5. Payment
Payment must be made when ordering by the Purchaser. At no time, payments can not be considered as a deposit or deposits. All orders are payable in Euros. To set the order, the buyer has the following payment methods: By credit card online (1) (1) Because safety is a priority payment on Oenocom, we partnered with the bank to provide CA our customers a secure payment solution and the establishment of tools for the detection of fraudulent payments. With the secure payment system of sales, your payment is made directly on the secure server of our turnover for our bank account. At no time will your card number be us. The exchanges are encrypted and secured using SSL (Secure Sockets Layer) on the Internet protocol has become a worldwide standard and is supported by major browsers. Buyer warrants to Oenocom it has the required permission to use the payment method he chose, when recording of the order. Oenocom reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution in case of non-payment of any sum payable by the Purchaser or in the event of payment incident. Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to amounts outstanding at the end of a period of ten days of the invoice date or upon notification of the rejection of bank payment to any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof. Oenocom reserves the right to request a photocopy of the identity card of the Buyer for any payment by credit card. As part of the fight against Internet fraud, information about your order may be passed on to third parties for verification. Information related to your order are subject to automated data processing whose head is FIA-NET SA This automated processing of data intended to define a level of analysis of a transaction and to fight against the fraud credit card. FIA-NET SA and the merchant from whom you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the execution and analysis of your transaction. The occurrence of unpaid invoices due to fraudulent use of a credit card registration contact information in connection with your order associated with this outstanding within a payment incident file implemented by FIA-NET A statement or anomalies may also be subject to a specific treatment. In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data by writing a letter, with proof of your identity, to FIA-NET – Data Protection Department – Salaries No. 773061 and No. 1,080,905 to 39, rue Saint-Lazare, 75009 PARIS. “

6. Product Choices
The Buyer having considered the products and their characteristics, marketed by Oenocom has under its sole responsibility and according to his needs as previously determined before any order, turned his choice on the product or products that are the the purpose of the order. In addition, the Purchaser knowing only the products he owns and uses, is the sole judge of the compatibility of products ordered with those used by him.
7. Delivery and Reception
7.1. General rules The products will be delivered to the address indicated by the Purchaser on the order form. In case of partial availability, Oenocom may need to split orders. Thus the available items will be sent initially, the balance of the order will be sent when all other items will be available. Oenocom offers customers three modes of delivery with a package discount, Colissimo, and Exapaq Here Relay. Lack of compliance with the procedures outlined below, no claim by the Purchaser will be accepted.
7.2. Delivery Features The Buyer is delivered to his home by his factor and sign a slip distribution acknowledgment. In case of absence, the buyer or recipient of the item receives a factor in his calling card, allowing him to withdraw the products, to the nearest post office, for a period of fifteen days. The Buyer is required to check, in the presence of the post officer or the deliverer, the state of the packaging of the goods and content delivery. In the event that the buyer would have any doubt of any kind whatsoever on the status or contents of the package, it is required to: • apply the procedure of the carrier (including reporting the damage caused, claims and reservations) and refuse the goods by issuing an immediate finding of fault with the driver. • report the incident to Oenocom.
7.3 The delivery time generally recognized as of the management of the package: – For Colissimo: 48h – In Exapaq delivery and Here Relay: 24 to 48 hours. The times indicated are average times usually recognized by carriers and are only given as an indication. Oenocom can not be held responsible for any consequences due to a delay in delivery. – For home delivery by DHL, the parcel will be delivered to you from Monday to Saturday (except public holidays and in some remote areas or difficult to access) to the address of your choice. Colissimo offers a delivery against signature or not. If you choose a delivery without signature, can not be held responsible for the loss of your package. After a period of 15 days without removal of your order in the post office, the parcel will be returned to us. – For home delivery by Exapaq, your package will be delivered in 24 to 48 hours depending on your region Monday through Friday against signature. If you are not at home during the delivery, a new delivery may be scheduled for another day by contacting either the carrier or our company. After a period of 10 days without information from you, the parcel will be returned to us. – For delivery in relay point Here Relay, your package will be delivered in one of the 3,500 shops that you choose in advance when ordering. To collect your parcel, within a maximum period of 7 working days from the notification of the departure of our warehouses, you must present an ID to the selected merchant. Attention, the package must not weigh more than 20 kilos. After a period of 7 working days, the parcel will be returned to us. Track your package is simple! From the start of your order from our warehouse, we send an email with the number of your package. See you on the site of the carrier that you selected (or equipped with the tracking number you can track the delivery status of your order. These deadlines are provided for information purposes. Any delay will give rise to damages, withholding or cancellation of the order by the Buyer. In any event, pursuant to the provisions of article L 121.20.3 of the Consumer Code, the goods ordered will be delivered within a maximum of thirty days from the date when the buyer has registered his order , subject to full payment. Lack of delivery on the expiry of this period, the Buyer will have the opportunity to cancel the order. The sums paid by the buyer will be refunded without delay, to the exclusion of any other compensation. In case of delay in delivery in relation to the initial date, Buyer shall report it in writing (mail, fax, email) to Oenocom to improve the quality of service that can be offered to him and allow to Oenocom conduct an investigation with the carrier. An investigation with the carrier can last up to 21 days. If during this period, the product is found, it will immediately re-routed to the place of delivery designated in the order form. However, if the ordered product is not found at the end of this within 21 days of investigation, proceed at its own expense to a new shipment of products ordered by the Buyer. In the event that the ordered product is then no longer available, it shall apply the provisions referred to in Article 8. In case of exchange of product, delivery costs will be borne by the consumer. If You choose to pay by check, your order will be processed upon receipt thereof and deadlines are those applicable on the date of receipt of the check.
7.4. Quality problems or compliance If delivery of a product does not correspond to the order (defective or non-compliant), the buyer will return the items concerned within 14 days of signing the slip distribution. Otherwise, Oenocom not proceed to any exchange or refund of products ordered. Any product for exchange or refund will be returned to Oenocom in its original condition and packaging and include all of the product and its accessories. The shipping costs are the responsibility of the buyer. Any risk associated with returning the product is borne by the buyer. Failure to comply with the procedure outlined above and specified time, the buyer will make any claim for non-compliance or defect of goods delivered, the products then being deemed compliant and free from defect.
8. Product Availability
In case of unavailability of the product ordered, THE PLEASURE TO OFFER inform the buyer at the earliest. Pursuant to Article L121.20.3 of the Consumer Code, in this case Oenocom may provide a product of a quality and an equivalent price. The shipping costs will be borne by Oenocom. Failing to Oenocom to make use of this right, the buyer will be refunded without delay and no later than within thirty days from the payment of sums paid.

9. Rights of Cancellation
Under the law, the European Union consumers have a period of fourteen days from the date of receipt of goods, to exercise his rights of Cancellation. To do this we ask you to send  by mail your statement clearly expressing your desire to exercise your rights of cancellation. The exercise of the rights of cancellation will result in the Purchaser reimbursement of all amounts paid (except for return shipping costs) as soon as possible and at the latest within thirty days of the date on which this right was exercised. In addition, the sum due is, of right, bear interest at the legal rate in force. This repayment is made by any means of payment. On the proposal of the trader, the consumer who has exercised his rights of cancellation can however opt for another purchase modality (good call). The products must be returned to: Oenocom Address: 97 rue du nine Postcode bridge: 39000 City: Lons le Saunier Country: France Products must be in perfect condition for resale in their original state (packaging, accessories, manuals …), duly sealed and accompanied by the invoice for the purchase. If the product has a warranty sheet or other document to be completed, it must not be filled so that the buyer can exercise his rights of cancellation. Any product incomplete or damaged will not  be refunded or exchanged. Before any return, you will be asked beforehand, to inform Oenocom by mail (electronic or written) or phone, and to specify the date and the reason for the cancellation

10. Conditions for Refund
Subject to special provisions in paragraph 9 above, repaying the charge Oenocom will be made in the form of voucher valid on our site. In all cases, Oenocom communicate when awarding this voucher via email: • its validity • the amount in case of partial use of the voucher, the balance will remain available to the client in the same conditions as the original. A voucher will be considered used if even partial use. Thereby using this voucher, the consumer agrees to honor or not to make any objection or opposition to his bank or other, the transaction concerned by the rebate, and s’ undertake not to do so within a period of one year following the use of the voucher The consumer acknowledges being aware that any breach of this obligation would expose him to retrocession Legal Terms, Sales and Privacy Policies

11. Product Ownership
Oenocom retains full ownership of the goods sold until full payment is received, in principal, including fees and taxes.

12. Warranties
Some products sold have a manufacturer’s warranty. Any return of the product under the foregoing warranty is subject to prior agreement of Oenocom. No returns will be accepted without prior authorization Oenocom. If the product is recognized as defective, Oenocom transmit to the purchaser a product return number. This return number, decisive and indispensable condition is valid for seven working days from the communication of Oenocom return number to the buyer. After this period, the buyer must renew its request, as described above. The defective product must be returned in its original packaging, include all of the product and its accessories and be accompanied legibly product return number provided by Oenocom and the product serial number. Any product incomplete, damaged and / or whose original packaging has been damaged, will be returned or exchanged under warranty. All costs and risks associated with returning the product are the responsibility of the buyer. The product is under warranty, the manufacturer chooses, exchanged or repaired. Oenocom warrant the buyer in respect of latent defects affecting the products delivered, as part of a replacement for defective products, or parts making them unsuitable for their use without being considered as responsible by the buyer for any harmful consequences that these hidden defects could have resulted. In any event, the guarantees do not cover: • the replacement of consumables. • abnormal and improper product use. • damage covered by a specific mention in the material master records. • defects and their consequences due to the intervention of the purchaser or an unauthorized repair by Oenocom • defects and their consequences related to improper use of the use for which the product is intended (professional, collective …) • Products subject to an assistance contract and specific maintenance.

13. Liability
The products offered by Oenocom comply with French legislation. Oenocom cannot be held liable for breach of contract in case of shortage of stock or product unavailability, force majeure, disruption or total or partial strike of postal services and transport and / or communications. Oenocom cannot be held responsible for any damages that may arise from the purchase of products. Oenocom cannot be responsible for any loss of data or files. It is the buyer to conduct all the necessary safeguards. The total or partial inability to use the products, mainly due to incompatibility of equipment cannot engage the responsibility of Oenocom or give rise to any compensation or reimbursement. Oenocom The site also contains information from third parties, and links to other Internet sites. Oenocom shall under no circumstances be held liable for damages resulting from the use, access to, or inability to use this third information, nor the content of other websites.

14. Severability
If one or more provisions of these terms and conditions are held to be invalid or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain full force and effect.

15. No Waiver
The failure of either party not to claim a breach to the other party to any of the obligations contained in the present general conditions of sale shall be interpreted for the future as a waiver of the obligation in question.

16. Governing Law
Product sales of Oenocom company are subject to French law.

17. Data Protection
The information collected by Oenocom during any order of the buyer is necessary for the management of its order by Oenocom and business partners. In accordance with the Data Protection Act 78-17 of 6 January 1978, the buyer has the right to access, rectify, oppose and delete data relating to Oenocom. Through Oenocom, Buyer may be brought to receive commercial offers from other organizations or businesses, or be informed of offers of Oenocom. If the buyer does not wish to receive these proposals, it may inform Oenocom mail. In accordance with the Data Protection Act of 6 January 1978, at any time, a right of access, rectification, and opposition to all your personal data by writing a letter, with proof of your identity, Oenocom 6 Champeau 39230 Saint Lothain.